~Toughbooktalk~ Rob - 630-300-8877

The largest Toughbook discussion site on the net!
It is currently Sat Jul 21, 2018 9:42 am

All times are UTC-06:00




Post new topic  Reply to topic  [ 7 posts ] 
Author Message
PostPosted: Fri Mar 25, 2016 6:56 pm 
Offline

Joined: Fri Jan 02, 2015 2:45 pm
Posts: 16
I have a pair of CF-30s (Mk 2 and Mk 3) that I upgraded from Win 7 to Win 10 and they work great. However one continues to reboot every time I raise the lid or wake it from Sleep mode.

I have searched online and found multiple suggestions to fix this, but none have worked. I have adjusted the Power settings and Advanced Power options, disabled the Bluetooth and wireless connectivity, unplugged all peripherals from USB ports, run various system scans as Administrator, run multiple virus scans (all clean), modified settings for display and network adapters, keyboard, modem, and other devices in Device Manager, checked the BIOS settings, turned Hibernate off, etc. Nothing has fixed it -- the computer restarts when waking from Sleep mode every time.

I checked Event Viewer and found errors each time it reboots, which I've pasted below. One looks like a Kernel fault, but I haven't been able to figure out what's causing it. Both show a Bugcheck code. Other with similar issues have suggested it's a driver incompatibility. I did a Driver scan and found multiple "outdated" drivers, but I'm reluctant to let 3rd-party software install other drivers because of the malware that often gets loaded from these sites.

I don't want to keep the HD on continuously, so I'd really like to fix the Wake from Sleep problem.

There are two main errors that appear under Windows System logs. One is "Error" that says "The system has rebooted from a bugcheck... (0x139)". Another is "Critical" and says "The system has rebooted without cleanly shutting down first...." (a Kernel Power issue) The event logs are below.

I would certainly be grateful for any help!

Thanks,
David

"ERROR" LOG:
- System

- Provider

[ Name] Microsoft-Windows-WER-SystemErrorReporting
[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
[ EventSourceName] BugCheck

- EventID 1001

[ Qualifiers] 16384

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2016-03-26T00:37:26.028109100Z

EventRecordID 6482

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel System

Computer Admin-PC

Security


- EventData

param1 0x00000139 (0x0000000000000003, 0xffffd0015946a610, 0xffffd0015946a568, 0x0000000000000000)
param2 C:\WINDOWS\MEMORY.DMP
param3 bd127d36-16e5-447c-a64e-6bae2f501c3e

"CRITICAL" LOG:
- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 3

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2016-03-26T00:36:58.545237800Z

EventRecordID 6446

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Admin-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 313
BugcheckParameter1 0x3
BugcheckParameter2 0xffffd0015946a610
BugcheckParameter3 0xffffd0015946a568
BugcheckParameter4 0x0
SleepInProgress 4
PowerButtonTimestamp 0
BootAppStatus 0


Top
   
PostPosted: Fri Mar 25, 2016 7:48 pm 
Offline
Toughbooktalk Moderator
User avatar

Joined: Sat Mar 28, 2009 7:59 pm
Posts: 2615
Location: "TOUGHBOOK LAND" ME ,USA / NB . CANADA
I wish I could help you but I know no one on here that upgraded there 30 to W10. Way too many bugs .

http://forum.notebookreview.com/threads/why-i-dont-like-windows-10.779540/

_________________
:spinny: Blair :spinny:
___________________
CF-19 MK1 /2 Emissive Keyboard * CF-28 MK3
CF-30 MK2 , Intel SSD, 4GB , GPS, W7 Ultimate , Bluetooth, Emissive Keyboard
CF-51 MK3LL Core 2 Duo T7600 Mod , W7, 4GB Ram, 160GB 7200RPM HDD, Finger Print Reader
CF-52MK1 Core2Duo 2GHz, Intel SSD X25 Series ,4GB , BT with dock
CF-52 MK4 i5‑2540M 2.60GHz, ATI Discrete Graphics, Intel 120GB SSD, 16GB,W7 Pro 64bit
CF-53MK1 i5/2520, Kingston Hyper X SSD 240GB, 16GB memory, W7 Pro 64bit with dock
And the little guys CF-M34 MK3 and MK7
Infologix / MediSlate 10.4" tablet
Cel Google Pixel XL
Member of:
http://thessdreview.com/
http://www.toughbooktalk.com
http://forum.notebookreview.com/panasonic/


Top
   
PostPosted: Fri Mar 25, 2016 8:01 pm 
Offline

Joined: Fri Jan 02, 2015 2:45 pm
Posts: 16
Well I appreciate the response. I know Win 7 is a stable platform and works well on CF-30s, so upgrading to Win 10 is problematic and not advised. But I actually like the Win 10 UI and functionality (without all the spyware), so I thought I'd give it a try. It works nicely on both machines, except for the reboot bug on one of them. Oh well.


Top
   
PostPosted: Sat Mar 26, 2016 5:38 am 
Offline
User avatar

Joined: Fri Jan 18, 2013 11:35 am
Posts: 2951
Did you try swapping the hard drives and see what happens?

That would narrow it down to hardware or software.

What is the full model number of both machines? Many Toughbooks have custom BIOS's that do odd things.

_________________
Life will beat you into submission.


Top
   
PostPosted: Sat Mar 26, 2016 7:19 am 
Offline

Joined: Fri Jan 02, 2015 2:45 pm
Posts: 16
I have not swapped out the HD as I've been reluctant to mess with it, but I appreciate the suggestion. The machine that's acting up is a Mk 3 "K" version, but it's not accessible at the moment so I can't provide the full model number. I don't have this problem on the Mk 2 "F" version, which runs like a champ.

I feel a bit like a renegade for performing these Win 10 upgrades despite the advice of Panasonic, Toughbook specialists, and just about everyone else I've talked to. I appreciate the expertise of the people in this forum and hope I don't get booted off for committing Win 10 heresy on a Toughbook! :-)


Top
   
PostPosted: Sat Mar 26, 2016 7:42 am 
Offline
User avatar

Joined: Sat Jun 07, 2014 7:39 am
Posts: 655
Location: Canada
Oh we're all a bunch of heretics here, often trying things that aren't recommended just to see what happens and then we share the results of our experiments. In fact this is the place to ask before you attempt something unusual to see if it's been done before.

+1 on the swap drives idea as your next troubleshooting step.

_________________
CF-19 MK2 TOUCHSCREEN || CF-19 MK2 DIGITIZER || CF-30 MK3 "Jeff Edition" || CF-19 MK4


Top
   
PostPosted: Sat Mar 26, 2016 8:50 am 
Offline
Toughbooktalk Moderator
User avatar

Joined: Sat Mar 28, 2009 7:59 pm
Posts: 2615
Location: "TOUGHBOOK LAND" ME ,USA / NB . CANADA
Guys....not sure if you can do that in W10. This OS is a lot different than XP or W7. I think that COA is locked to that mother board. There is a few threads on this at NBR.

_________________
:spinny: Blair :spinny:
___________________
CF-19 MK1 /2 Emissive Keyboard * CF-28 MK3
CF-30 MK2 , Intel SSD, 4GB , GPS, W7 Ultimate , Bluetooth, Emissive Keyboard
CF-51 MK3LL Core 2 Duo T7600 Mod , W7, 4GB Ram, 160GB 7200RPM HDD, Finger Print Reader
CF-52MK1 Core2Duo 2GHz, Intel SSD X25 Series ,4GB , BT with dock
CF-52 MK4 i5‑2540M 2.60GHz, ATI Discrete Graphics, Intel 120GB SSD, 16GB,W7 Pro 64bit
CF-53MK1 i5/2520, Kingston Hyper X SSD 240GB, 16GB memory, W7 Pro 64bit with dock
And the little guys CF-M34 MK3 and MK7
Infologix / MediSlate 10.4" tablet
Cel Google Pixel XL
Member of:
http://thessdreview.com/
http://www.toughbooktalk.com
http://forum.notebookreview.com/panasonic/


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 7 posts ] 

All times are UTC-06:00


Who is online

Users browsing this forum: No registered users and 3 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited