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 Post subject: Install problems
PostPosted: Tue Mar 08, 2016 4:39 pm 
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Joined: Sat Feb 06, 2016 5:19 pm
Posts: 7
I reloaded my cf-30ctsazbm with windows 7. it previously had dual partition of 7 and xp.
the problem i am having is when i try to run the tpsetup for the touch screen i get the following message...
installation isn't complete

can someone please help!

Kevin.


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 Post subject: Re: Install problems
PostPosted: Tue Mar 08, 2016 4:49 pm 
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Joined: Sat Feb 06, 2016 5:19 pm
Posts: 7
well that problem solved after restarting.

but i can not get the touchscreen to do anything, other than when i touch the screen the pointer goes all the way to the right of the screen.

nothing showing up in device manager to do with touch screen also.

Thanks,
Kevin.


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 Post subject: Re: Install problems
PostPosted: Tue Mar 08, 2016 5:50 pm 
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Joined: Thu Oct 14, 2010 1:13 pm
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Location: TDR-HQ California
Did you look under hid in device manager? If it shows two hid devices then you have a tablet bios.

What bios and ec are you running? MK1 did not have Tablet/touchscreen shown in the bios. W7 needs a tablet bios.

If cursor disappears from the screen then you may have a bad touch panel. If it stays on the screen then check the reset box in W7 calibration. Let's not play with drivers (not needed on W7) until we confirm the bios and ec.

THE PROPER WAY TO CALIBRATE W7 TOUCHSCREEN:
[MENU]
[TYPE CALI] (Two or three options appear)
[SELECT CALIBRATION]
[CHECK THE RESET BOX]Clears the registry of old TS data.
[CALIBRATE]As stated above if cursor disappears you have a bad touch panel. :swords:

Jeff

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 Post subject: Re: Install problems
PostPosted: Wed Mar 09, 2016 7:55 am 
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Joined: Sat Feb 06, 2016 5:19 pm
Posts: 7
Bios v1.01L20
embedded controller v1.10L11

when i purchased this toughbook the touch screen was working properly then stopped all of a sudden.

now when i try to use the touchscreen the cursor moves to the sides of the screen and what looks like a mouse pops up on the screen.


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 Post subject: Re: Install problems
PostPosted: Wed Mar 09, 2016 3:00 pm 
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Joined: Sat Feb 06, 2016 5:19 pm
Posts: 7
these are the 2 listed under Human Interface Devices
FCL USB Pen Tablet
HID-compliant device


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 Post subject: Re: Install problems
PostPosted: Wed Mar 09, 2016 4:16 pm 
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Location: TDR-HQ California
Looks like a tablet bios from your hid information.

Did you add a touchscreen driver? I would delete it.

W7 has a tablet driver installed.

Do a battery pull reset:
Pull the battery.
Pull power adapter.
Hold switch down for thirty seconds at least twice to clear confusion from mobo. Computer won't start.
Plug in power. (not the battery yet)
[F2] to bios.
[F9] for defaults.
[F10] to save

"Suddenly quit" means I'm thinking you need a touchpanel. They're like magic and nice and bright. MK1 had a twitchy cable (FPC) to the lid mounted TSPCB. De-laminated over time.

PM with questions as I don't always read everything.

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 Post subject: Re: Install problems
PostPosted: Wed Mar 09, 2016 7:39 pm 
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Location: "TOUGHBOOK LAND" ME ,USA / NB . CANADA
bugdude wrote:
Bios v1.01L20
embedded controller v1.10L11
.

To run W7 you do have the right bios (Vista) . Try what Jeff said....
Quote:
THE PROPER WAY TO CALIBRATE W7 TOUCHSCREEN:
[MENU]
[TYPE CALI] (Two or three options appear)
[SELECT CALIBRATION]
[CHECK THE RESET BOX]Clears the registry of old TS data.
[CALIBRATE]As stated above if cursor disappears you have a bad touch panel.

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 Post subject: Re: Install problems
PostPosted: Thu Mar 10, 2016 12:23 am 
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bugdude ...where do you live...approximately. :)

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 Post subject: Re: Install problems
PostPosted: Thu Mar 10, 2016 9:06 am 
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Joined: Sat Feb 06, 2016 5:19 pm
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El Paso Texas


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 Post subject: Re: Install problems
PostPosted: Thu Mar 10, 2016 3:56 pm 
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Location: TDR-HQ California
Do you have a Linux program? Sometimes helps to diagnose problems. We want to confirm a bad panel.
Almost sure that it what it is.
There are a few people that can fix a bad panel. I wanted to get an idea who you lived closest to.

Thanks,

J'd

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